Last sent
May 14
Hallandale
Hallandale
9:41
TruWell
Care Hub onboarding
Your TruWell account setup starts here.
Use Care Hub as the setup app: create your portal username and password, open the secure hosted billing page for the $50/month membership, then return here for account management after staff confirms setup.
Save this app
Put Care Hub on your phone.
Open this link on your phone once, save it to your home screen, then use it like an app.
1
Portal username + passwordExisting patients claim portal access. New patients use registration and intake forms.
2
$50/month secure billingAdd the card through the hosted billing path for PCI safety. Care Hub never collects card numbers.
3
Care Hub managementAfter staff confirms setup, use Care Hub to manage account status, labs, visits, and requests.
Selected offer
Standard membership
$50/month membership. Labs, medication, supplies, pharmacy charges, and outside services are separate.
The selected offer is preserved through account setup. For PCI safety, card setup happens only through the secure hosted billing page, not inside this app shell.
Source and attribution will be preserved during handoff.
TruWell.
Sign in to your Care Hub.
We'll email you a one-tap link.
We'll email you a one-tap link.
Email
No passwords. We don't need them.
HIPAA-grade encrypted · TruWell never stores your password.
HIPAA-grade encrypted · TruWell never stores your password.
Check your inbox.
If your email matches an account, watch your inbox for a secure sign-in link. If it does not arrive, TruWell can verify your access manually.
link expires in 15 min
Didn't get it? Try again
TruWell
Account setup gateway
Choose the right setup path.
If you are already a TruWell patient, create your portal username and password first. If you are new, complete registration and intake. Then add the card for the $50/month membership through the secure hosted billing page.
Existing patients should start with Patient Portal access. New patients should use registration and intake. Card setup happens only through hosted billing, and staff confirms before old payment paths are closed.
TruWell
Welcome,
Demo.
Current status
Active
No action needed.
What is my referral code?
TW-DEMO-9
When are my next labs due?
Nov 12
When is my next prescription due?
Jun 15
When is my next appointment?
None scheduled
No appointment action available.
Appointment help
Tell us what needs to change.
Pick the reason, add the best windows that work for you, and the care team gets one clean staff task.
No schedule changes are made until staff confirms.
Labs
Step 1 of labs
Do you have labs from the last 6 months?
Option A
Upload Labs
Send recent labs for provider review before any testosterone prescription decision.
Upload labs securely →
Option B
I Need Labs
TruWell prepares a Quest lab draft for your provider to review and submit.
Start lab order →
Simple rule: provider-reviewed labs come before prescribing. Choose the path that matches where you are today.
Step 2 of labs
Choose and pay for labs
Payment first. Provider/admin review before any Quest order is released.
Choose the labs you want priced. The app adds the Quest draw fee once and sends a paid cart request only after payment proof.
Current quote
Basic TRT labs selected. Quote from source-backed BFF catalog.
$75.35
If you need labs
Your provider reviews and submits the Quest order. After that, schedule directly at questdiagnostics.com.
After your provider submits your Quest order
Quest confirmed they do not provide separate instruction documents. Go to questdiagnostics.com, schedule an appointment, and complete labs at a Quest location.
Lab workflow status
Cerbo-firstQuest draft ready for provider
Quest results flow into Cerbo
Labs back → schedule provider ASAP
What happens after labs are back?
Schedule with provider as soon as possible. Before the visit, Care Abby explains month-to-month, quarterly, and annual membership options, separate medication cost, shipped-to-door pharmacy flow, and 6-month lab cadence.
TruWell.
Good morning,
Demo.
My refill status
You are about a week out from refill review.
7
days out
Monthly prescription cycle
Next due
Jun 15
provider review
provider review
Current status
On track
nothing needed
nothing needed
Need help?
Use the secure support path
Simple rule: your app shows where you are in the cycle and tells you when action is needed.
Need something changed?
Tell the care team if your address, supply, side effects, or pharmacy details changed before review.
Care Team
Your provider · usually replies same day
Messages
Need to change an appointment? Use the appointment helper on Home. It sends one clean task to the care team.
Hey — energy's still inconsistent on the afternoons. Should we adjust the cadence?
Good question. Your last labs show T sits well in range, so it's likely a dosing-timing thing not a dose-size thing.
Let's try splitting Tuesday's dose to Tue AM + Thu AM (M/Th instead of M/F). Track how you feel for 2 weeks then send me a note.
Will do. Thanks for the quick reply.
Account
demo@example.com
Membership & Billing
Membership current
You are active.
Next renewal
Jun 15, 2026
Your card on file is valid. Labs, medication, and shipping are billed separately when ordered.
Membership controls
review onlyCurrent membership
$50/month
Start, pause, resume, or cancel requests go to staff review before billing changes.
No membership changes are made until staff and billing review the request.
Address on file
Update address1234 Main St
Salt Lake City, UT 84101
Card on file
Update credit card•••• •••• •••• 1234
Expires 06/2028
Contact information
Update contactPhone and email on file
Update contact information through the secure account path.
Referral
Open linkTW-DEMO-9
Earn one free membership month per referred friend after they become an active paid TruWell member and complete their first paid month. Staff and billing review the credit before it is applied. Membership credit only; labs, medications, supplies, and shipping stay separate.
Billing information
Update billingMembership billing profile
Plan, billing address, payment method, pause, or cancellation requests.
Recent itemized charges
AllMembership · May
Lab panel · itemized ancillary
Membership · April