Last sent
May 14
Hallandale
Hallandale
9:41
TruWell
Care Hub onboarding
Your private TRT care path starts here.
Start your assessment, create or resume your account, and request a consult with the TruWell care team.
1
Account creation or sign-inUse your email to start or resume your secure Care Hub access.
2
Intake startAnswer the screening questions needed before the medical team reviews fit.
3
Consult request pathRequest the next available consult after intake is ready for review.
Source and attribution will be preserved during handoff.
TruWell.
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TruWell
Welcome,
Demo.
Current status
Active
No action needed.
What is my testosterone level?
612 ng/dL
When are my next labs due?
Nov 12
When is my next prescription due?
Jun 15
When is my next appointment?
None scheduled
Labs
Step 1 of labs
Do you have labs from the last 6 months?
Option A
Upload Labs
Send recent labs for provider review before any testosterone prescription decision.
Upload labs securely →
Option B
I Need Labs
TruWell prepares a Quest lab draft for your provider to review and submit.
Start lab order →
Simple rule: provider-reviewed labs come before prescribing. Choose the path that matches where you are today.
If you need labs
Your provider reviews and submits the Quest order. After that, schedule directly at questdiagnostics.com.
After your provider submits your Quest order
Quest confirmed they do not provide separate instruction documents. Go to questdiagnostics.com, schedule an appointment, and complete labs at a Quest location.
Lab workflow status
Cerbo-firstQuest draft ready for provider
Quest results flow into Cerbo
Labs back → schedule provider ASAP
What happens after labs are back?
Schedule with provider as soon as possible. Before the visit, Care Abby explains month-to-month, quarterly, and annual membership options, separate medication cost, shipped-to-door pharmacy flow, and 6-month lab cadence.
TruWell.
Good morning,
Demo.
My refill status
You are about a week out from refill review.
7
days out
Monthly prescription cycle
Next due
Jun 15
provider review
provider review
Current status
On track
nothing needed
nothing needed
Need help?
Message the care team anytime
Simple rule: your app shows where you are in the cycle and tells you when action is needed.
Need something changed?
Tell the care team if your address, supply, side effects, or pharmacy details changed before review.
Care Team
Your provider · usually replies same day
Messages
Hey — energy's still inconsistent on the afternoons. Should we adjust the cadence?
Good question. Your last labs show T sits well in range, so it's likely a dosing-timing thing not a dose-size thing.
Let's try splitting Tuesday's dose to Tue AM + Thu AM (M/Th instead of M/F). Track how you feel for 2 weeks then send me a note.
Will do. Thanks for the quick reply.
Account
demo@example.com
Membership & Billing
Membership current
You are active.
Next renewal
Jun 15, 2026
Your card on file is valid. Labs, medication, and shipping are billed separately when ordered.
Address on file
Update address1234 Main St
Salt Lake City, UT 84101
Card on file
Update credit card•••• •••• •••• 1234
Expires 06/2028
Contact information
Update contactPhone and email on file
Update contact information through the secure account path.
Billing information
Update billingMembership billing profile
Plan, billing address, payment method, pause, or cancellation requests.
Recent itemized charges
AllMembership · May
Lab panel · itemized ancillary
Membership · April